The 5-year warranty

Learn about the term and conditions of our five-year warranty.

We are dedicated to users

In addition to our 365-day trial period, you get a 5-year warranty on all cooktops and cookware purchased from ztove.com.

We trust the quality of our products, as we assemble all of our products ourselves here in Denmark. We have no problem offering a 5-year warranty on all products. Should unlikely errors or defects occur, we will repair or replace the products free of charge for five years from the time of purchase.

We want to assure our users that we offer future-proof technology. Therefore we guarantee that our software will always support your cooktop. If unforeseen complications occur with your model, we will fix or replace it free of charge.

When does the warranty not apply?

The warranty does not apply if the products have been used for purposes for which they were not intended, and this use has led to the deterioration of the product.

Here are four examples where the warranty will not apply:

Example: You have used our pots or pans over an open fire, and the product has broken. In this case, you cannot use the warranty because the product’s condition is incorrect use.

Example: You have harmed the non-stick coating by using metal utensils for cooking or cleaning.

Example: You have dropped something heavy on the cooktop, damaging the glass plate.

Example: You used a dishwasher to clean your pots and pans.

If you have any questions, you are always welcome to contact us by e-mail, phone or through our chat.