Frequently Asked Questions

If you have any questions not answered in the FAQ, you are always welcome to contact us by email, phone or through our chat. We are online between 9 am and 5 pm.

FAQ

About the system

Questions about the Ztove system

What is Ztove?

Ztove is a system that lets you control the temperature (± 1 °C) of you pots and pans.

Our cookware has built-in temperature sensors that connect with your Ztove cooktop. You can control the tempeature via the Ztove app.

How does Ztove work?

The Ztove cooktop communicates with the built-in temperature sensors in the cookware.

Information from the cookware allows the cooktop to adjust the heat output automatically in real-time.

We use a feed-forward regulation algorithm with our cookware model to ensure precise temperature control of ± 1° C.

Can I use my normal cookware on a Ztove cooktop?

You can use your current induction cookware on Ztove cooktops as you normally would.

Your normal cookware does not have built-in temperature sensors, so you cannot see and control the temperature of the cookware without buying extra equipment.

The Ztove system integrates with the Weber iGrill Mini or Weber iGrill 2 thermometer from Weber. This integration allows you to control the temperature of your normal pots and pans.

Why do you use an app to set temperatures and not the cooktop?

We have experienced that cooking with temperatures requires a little shift in the mindset while cooking. To ease the transition from normal cooktops to Ztove cooktops we have developed the Ztove app to provide functionalites and recipes to get started.

This includes temperature suggestion for common ingredients as well as thoroughly developed recipes that will develop your cooking skills to the next level in no time.

Can I use Ztove without the app?

Yes.

There are two ways to control the temperature of your cookware without using the app.

Default temperatures:

Default temperatures are the temperatures to which your cookware is automatically set. This default temperature can be used when you switch on your cooktop and have not opened the app.

You can choose individual default temperatures for your cookware or use our pre-made settings. Our default settings are 175 °C for pans and 150 °C for pots.

Default temperature is a good way to make sure that your food does not get overheated no matter if the app is in use or not.

UI-Temp (Beta):

Your cooktop has power levels from 1-9 or 1-14 and P (Boost). If you turn on UI-Temp (found under settings in the app), you can set each power step to a specific temperature.

For example, if you often make sauces, you can set power step 3 to 58°C, which is a good temperature for making real sauces.

Will the app work on my device?

Ztove is available on iOS and Android and works on most devices with Bluetooth Low Energy. We recommend that devices use minimum iOS 11 or Android 9.

If you have a very old phone that, for example, does not support Bluetooth properly, you may experience problems connecting the Ztove system and the app.

You can use the smartphone you already have without any problems. However, some people choose to dedicate a fixed iPad/tablet to the kitchen.

Ztove works without an internet connection. However, to acces recipes internet acces is needed.

Can I use the Ztove cookware on a normal cooktop?

Ztove pans and pots work on all induction cooktops. If your cooktop is not upgraded with Ztove technology, it will not be possible to control the temperature through the app. Therefore Ztove Cookware is not intended to be used with a normal cooktop.

Although you cannot control the temperature, you can monitor the temperature in the app and adjust the heat continuously by adjusting the general power settings on the cooktop. This process allows you to use the app as a thermometer for your cookware.

This is currently a beta feature.

Can I try the system before I buy it?

Yes.

You are more than welcome to visit us in our showroom in Odense. See how here: Visit us

If you do not have the opportunity to visit us in Odense, you can try Ztove at home for 365 days. If you are not happy with your Ztove system, you will be refunded 100%, and we will come to uninstall your system.

Learn more here: 365 day trial period

Can Ztove cookware be put in the fridge/freezer?

Our cookware can be placed both in the refrigerator and in the freezer.

Can Ztove's cookware go in the dishwasher?

Our cookware cannot go in the dishwasher as there is a risk that it will damage the battery and electronics.

Can Ztove's cookware go in the oven?

Our cookware is not oven safe as the electronics in the handle cannot withstand high temperatures.

How long does the non-stick last?

Ztove’s non-stick pans last for much longer than normal non-stick pans.

The non-stick coating has a reputation for breaking easily. This problem is often due to overheating of the pans.

If your non-stick pan gets above 275 °C, you risk breaking the coating and, worst case releasing unwanted fluorides into your food.

With the Ztove system, we have a maximum temperature of 250 °C. Therefore overheating is not a problem, as long as it is used with a Ztove cooktop. As a result of this our pans last significantly longer.

We have only seen non-stick pans break using metal utensils and other materials that can scrape off the coating.

Why are Ztove cooktops based on other cooktop brands, i.e. AEG?

Designing and producing a Ztove system is not easy – it requires unique product changes in both cookware and cooktop technology.

Ztove is a small company with great ambitions. We decided that existing high-quality cooktop brands were a good place start as it provides several advantages:

Existing cooktop technologies are inherently safe, meaning that they pass all standards and make sure you will not burn down your kitchen.

We decided that currently, the best provider of cooktops are AEG with plenty of space for cooking due to a compact user-interface. Besides that it is a well known company with great track records.

This means that if you have guests or for some reason do not want to use Ztove – the cooktop works as you are used to.

FAQ

About terms and conditions

Questions about shopping on ztove.com

Does the five-year warranty apply to all products?

Yes. Our five-year warranty applies to all products. We trust the durability of our products, and we are more than happy to offer a five-year warranty.

What are the terms of the five-year warranty?

The warranty does not apply if the products have been used for purposes for which they were not intended, and this use has led to the deterioration of the product.

Example: You have used our pots or pans over an open fire, and the computer in the handle is no longer working.

Example: You have scratched the non-stick coating off, e.g., using metal utensils for cooking or cleaning.

Example: You have dropped something heavy on the cooktop, damaging the glass plate.

Example: You have cleaned the cookware in the dishwasher and the electronics is no longer working.

If you have any questions, you are always welcome to contact us by email, phone or through our chat.

What are the terms of the 365-day trial?

When you buy a product from Ztove, you always have a 365-day trial period.

If you decide within 365 days that Ztove is not for you, we will offer a full refund – no matter the reason.

We will visit you and uninstall the system at no extra cost.

If you have saved your old cooktop and the hole dimensions are the same, we can also reinstall your old cooktop.

Is shipping free to all of Europe?

We offer free shipping on all products to all countries in Europe. The goods will be delivered directly to your front door.

Installation of the cooktop costs € 70,-

How long is the delivery time with and without installation?

Without installation

Goods will typically be collected from our warehouse the same day or one working day after the order. You will receive the goods 1-2 working days after your order.

With installation

If you order with installations, you can expect an extra day on delivery as we will send the cooktop to the technician, who will call you to arrange a time for delivery with you.

What happens when I order 'with installation'?

When you order a cooktop ‘with installation’, we will send your cooktop out to a local technician near you. The technician will call you and arrange a time for a fitting that suits you.

We can arrange to take your old cooktop back and arrange for it to be recycled.

FAQ

About cooking

Questions about cooking with Ztove

How do I know which temperature to use?

In the app, you will find a ‘quick guide’ that gives you an overview of what the different temperatures can do. You can view it here.

You will also find a recipe universe where you can see exactly how to best cook different dishes at certain temperatures.

We recommend you try a few recipes from the app, and then you will have a good feel for how to use temperature control for other dishes.

If there is a dish you are unsure about, you can always write to our support team, who will respond within minutes every day between 9 am and 9 pm.

Can Ztove automate simple cooking tasks?

Programmes allow you to automate simple tasks.

A good example is the popcorn program.

Popcorn pops at 180 °C. To pop as many corns as possible while avoiding burnt popcorn, it is a good idea first to heat all popcorn to just below 180 °C and then increase the heat significantly for a short time.

We tested the times and temperatures and created a popcorn programme. Pour the corn, salt and butter (or oil) into the pot, and press ‘play.’

After 4 minutes, you will have great tasting popcorn!

You can also make your own programmes in the app.

Can Ztove replace my sous vide?

Yes. You can make sous vide with vacuum and plastic.

You can also make it without plastic. We have tested both and experienced just as good results. You can find recipes and inspiration for both approaches in the app.

Can Ztove replace a deep fryer?

Yes, it can. You can keep the oil at the desired temperature, so you do not burn anything, but you do not get “soggy” results either.

Ztove also provides higher output than the average deep fryer. So Ztove actually holds the temperature better when food (especially frozen food) is lowered into the pot.

In the app, you can find several different deep-frying recipes.

Can I temper chocolate with Ztove?

Yes, you can. The pots are really good for tempering chocolate. Just follow the procedure described below.

Add 2/3 of the chopped chocolate to the pot, set the temperature to 50 °C and melt the chocolate, stirring gently. Remove the pot from the stove.

Then add the remaining 1/3 of the chocolate, stirring gently. When the remainder of the chocolate has melted, it is tempered and ready to use.

Tip:

For this tempering method, use chocolate that has already been tempered (almost all chocolate you buy is tempered). Feel free to use chocolate nibs or chop the chocolate yourself.

Make sure that everything is completely dry. The slightest bit of water on the utensils can cause white spots to appear on the chocolate once it has set.

Can you recommend a place to learn more about cooking with temperature control?

Yes! We have explored cooking with temperature control since 2017 and we believe to know a lot about it. Check out our youtube channel here.

My water starts boiling when the temperature is set to 103 ºC and not at 100 ºC. Why is that?

The temperature you can set with Ztove is the target temperature in the bottom surface of the pan. This means that the temperature is not showing the temperature of the food.

This is the same as in an oven – if you set your oven to 200 ºC it is not certain that the temperature of the food you have in the oven is 200 ºC.

In sous-vide mode we compensate for this temperature difference. We can do that because we know the physical properties of water and know our cookware.