Satisfaction guarantee

100 dages tilfredshedsgaranti på alle kogeplade fra ztove.com
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Are you unsure whether or not Ztove is for you?

In addition to the regular 14-days right of withdrawal, you always get a 100-days customer satisfaction guarantee on all hobs purchased at Ztove.com.

So you can try Ztove at home, cooking with calm of mind.

Did you know you can always get 100-days price guarantee on your purchase? Read more here.

100-days customer satisfaction guarantee applies to the purchase of all cooktops

If you wish to return 

  • Contact us by e-mail: retur@ztove.com, and give a brief description of why you want to return your purchase. 
  • We will send you instructions on how to return the item, i.a. you must ensure that the item is packed securely in original packaging. 
  • Make sure that the item is returned in substantially the same condition as you received it in, this includes the packaging.

You must always contact us before returning an item. Read more about how to return your purchase here.

The satisfaction guarantee does not apply if:
  • The item has been used for a purpose for which it was not intended. 
  • The value of the item is significantly reduced, e.g. in case of damage due to poor maintenance

 

If you are in doubt or have further questions, please contact us.