Privacy

Introduction

When you visit our website and/or use our app, some anonymous information is collected about your use of the website and the app. If you do not want this information to be collected when you visit the website, you can opt out of the use of cookies as described in our cookie policy. Similarly, in the app you can opt out of data being sent to us.

You can read in the cookie policy what information these cookies collect, how the information is used and why they're necessary.

Personal data

Personal data is any information that can be used to identify an individual.

When you use our website, no personal data is collected until you make a purchase on the website, register as a user on our app, sign up for a newsletter or contact our customer service. This will typically be name, phone number, email and address.

This information is all information that you have entered yourself and therefore provided to us, and which is necessary for us to perform our service - for example, complete your order, respond to your enquiry or save settings in our app.

Data protection

We have implemented technical and organisational measures to ensure that your data is not accidentally or unlawfully deleted, published, lost, impaired or disclosed to third parties, misused or otherwise processed in breach of the law.

All data to and from the website is encrypted with SSL.

Data retention period

Data is kept for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the reason for its retention.

Disclosure of information

We use a number of third parties to store and process data. These process data solely on our behalf and may not use it for their own purposes. These include financial systems, logistics partners, payment gateways, etc.

We only use data processors in the EU or in countries that can provide adequate protection for your data.

Data rights

You have the right to access the data we have about you. You can ask to export a file containing the personal data we have, including any data you have given us. You can also request that we delete all personal data. This does not apply to any data that we are obliged to keep for administrative, legal or security reasons.

Trustpilot

If you write a review on Trustpilot, of the Ztove product you have purchased or your general customer experience with us, it will be visible to anyone who visits Trustpilot. Any information that you may provide to our partners, they're responsible for. If you have any doubts or questions, you can read Trustpilot's privacy policy here.

Data controller

Ztove ApS
Farm road 10
DK-5260 Odense S
Denmark
Email: info@ztove.com
Tel: +45 78 707 707